FAQ

Shipping & Delivery

How long does delivery take?

Delivery times vary by destination and product. Most items are made to order and require production before dispatch. Please see our Shipping Policy for the current delivery estimates and details.

Do you ship internationally?

Shipping availability depends on the destination shown at checkout. If your country is available during checkout, you can place an order to that destination.

Will I have to pay customs or import duties?

Customs duties, taxes, or import charges may apply depending on your destination. Any applicable charges are determined by local authorities.

Production

Why does my order need production time?

Many AY & TAIYŌ pieces are made on demand after your order is placed. This helps reduce unnecessary overproduction.

Can I cancel my order?

If you need to request a cancellation, please contact us as soon as possible. Whether an order can still be cancelled depends on its production and fulfilment status.

Order Tracking

How do I track my order?

When tracking is available, you will receive the relevant shipment information after your order has been dispatched. If you have questions about an order, please contact us.

Returns & Refunds

Can I return my order?

Returns and refunds are handled in accordance with our Refund Policy and applicable statutory rights. If there is an issue with your order, contact us and we will help you with the next steps.

I received the wrong or a damaged item. What should I do?

Please contact us with your order number and, where helpful, photos of the item so we can review the issue and assist you.

Materials & Sizing

Where can I find material and sizing information?

Please check the individual product page for the most accurate material, fit, and size information, as these details can vary between products.

Payment

Which payment methods can I use?

The payment methods currently available to you are shown securely at checkout.

How do I apply a discount code?

If you have a valid discount code, enter it in the designated discount field during checkout before completing your order.

Contact

How can I reach you?

Please visit our Contact page for the current contact details.